UC Berkeley Students Need Your Help!

Survey: Bus Safety & Accessibility

Dear NOSSA,

We are students at UC Berkeley taking a business course in new product development and working on a team semester project focused on bus transit safety and accessibility. The goal of our project is to develop a product that improves bus interiors for all passengers in particular riders of short stature.


We are currently doing a user needs assessment to understand the opportunity for a new product and we were wondering if it would be possible to ask for your experiences and perspectives as bus riders.



We have included a few survey questions below. Feel free to answer any or all of them.



Thank you in advance for your time. Your opinion is valuable to help us design our product.



Lynn, Hiroki, Jeni, & Kelly




Survey Questionnaire

First Name:
Age:

Gender:

Height:





How do you usually get around?



On what occasions do you take the public transit bus?



What do you like about taking the bus?



What about dislikes?



Where do you like to sit or stand when you’re taking the bus?



What do you do when it's crowded?



How do you feel public transit buses meet the needs of people of different heights?



How does that affect you?



Describe how you resolve or work around the difficulties you encounter on the bus.



How satisfied are you with these solutions?



What do you think would help your situation?



What are some other situations you find yourself in that are difficult because of your height?



How do you deal with those situations?



What was your worst experience on the bus? How did you react to that experience? (in bus and later) What do you hope bus company to do not to have similar experience again?



Any other comments:



Thank you!

To participate, send us your responses by clicking here.